Data Deletion Requests

We believe you should be in control of your data. In most of our products, closing your account will delete your account and the data associated with it. Product-specific terms may explain what is deleted and when.

When to make a request

You can request deletion if:

• your product does not provide an option to close your account;
• you closed your account but want us to confirm that your data has been deleted; or
• you want to ask us to delete data that is not removed through the normal account-closure process.

Some information may need to be retained when required by law, needed to resolve disputes, prevent fraud or abuse, or otherwise permitted by applicable law. If we retain any information, we will explain why in our response.

How to request deletion

Email us at hello@tidalgrass.com with the subject line Data deletion request. Tell us:

• the Tidal Grass product or products involved;
• the email address associated with your account; and
• whether you want all account data deleted or are asking about specific data.

Please send your request from the email address associated with your account where possible. We may ask for additional information to verify your identity and protect your account. Do not include passwords or other sensitive information in your request.

What happens next

We will confirm that we received your request and respond within the time appropriate to the request and required by applicable law. We may contact you if we need clarification or additional information to complete it.

Once we complete the request, we will let you know what was deleted and identify any information that we were required or permitted to retain.