Privacy Policy

We respect the privacy of our customers and visitors. This policy explains what we collect and how we use it for the website and our software and AI products.

What we collect

• Contact details you provide (name, email, phone) for account access or forms.
• Account information used to sign you in and support your use of our products.
• Basic technical data (IP address, browser type, pages visited) to keep the site secure and improve performance.

How we use information

• Provide, operate, and support the software and AI services you have subscribed to.
• Respond to requests and send necessary service updates.
• Maintain site security, troubleshoot issues, and comply with legal obligations.

Sharing

• With service providers who support the website, hosting, and security—including model providers where an AI feature requires it—only as needed and under confidentiality.
• If required by law, regulation, or to protect the safety of our users and systems.
• We do not sell personal information, and we do not use your content to train models without your consent.

Data retention

• Account and communication records are kept while your account is active or as legally required for our records.
• Technical logs are retained only as long as needed for security and troubleshooting.

Your choices

• You may update contact information in your account settings or by emailing us.
• You can opt out of non-essential email updates by following unsubscribe instructions in those messages.

Contact

For privacy questions or to exercise rights available in your jurisdiction, please email us at hello@tidalgrass.com.