Terms of Service

Please read these Terms of Service (“Terms”) carefully before using Tidal Grass products and services. By creating an account or accessing any part of our products and services, you (“User,” “you,” or “your”) agree to be bound by these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization.

What’s covered in these terms

These Terms of Service reflect the way Tidal Grass’s business works, the laws that apply to our company, and certain things we’ve always believed to be true. As a result, these Terms of Service help define Tidal Grass’s relationship with you as you interact with our services. For example, these terms include the following topic headings:

• What you can expect from us, which describes how we provide and develop our services
• What we expect from you, which establishes certain rules for using our services
• Content in Tidal Grass services, which describes the intellectual property rights to the content you find in our services — whether that content belongs to you, Tidal Grass, or others
• In case of problems or disagreements, which describes other legal rights you have, and what to expect in case someone violates these terms

Understanding these terms is important because, by accessing or using our services, you’re agreeing to these terms.

Besides these terms, we also publish a Privacy Policy. Although it’s not part of these terms, we encourage you to read it to better understand how you can update, manage, export, and delete your information.

Service provider

Our products are provided by, and you’re contracting with:

Tidal Grass Inc., a federally registered corporation under the laws of Ontario, Canada.

Age Requirements

You may only use our products if you are of legal age in your jurisdiction.

If you are a parent or legal guardian, and you allow your child to use our products, then these terms apply to you and you are responsible for your child’s activity on our products.

What we provide

We provide a broad range of services that are subject to these terms, including:

• apps and sites
• apis and integrated services
• developer platforms
• developer libraries and tooling

These services may include content that you can interact with.

What we expect from you

Respect others

We want to maintain a respectful environment for everyone, which means you must follow these basic rules of conduct:

• comply with applicable laws, including export control, sanctions, and human trafficking laws
• respect the rights of others, including privacy and intellectual property rights
• don’t abuse or harm others or yourself (or threaten or encourage such abuse or harm) — for example, by misleading, defrauding, illegally impersonating, defaming, bullying, harassing, or stalking others

Don’t abuse our services

Most people who access or use our services understand the general rules that keep the internet safe and open. Unfortunately, a small number of people don’t respect those rules, so we’re describing them here to protect our services and users from abuse. In that spirit: You must not abuse, harm, interfere with, or disrupt our services or systems — for example, by:

• introducing malware
• spamming, hacking, or bypassing our systems or protective measures
• jailbreaking, adversarial prompting, or prompt injection, except as part of our safety and bug testing programs
• accessing or using our services or content in fraudulent or deceptive ways, such as:
  • phishing
  • creating fake accounts or content, including fake reviews
  • misleading others into thinking that generative AI content was created by a human providing services that appear to originate from you (or someone else) when they actually originate from us
  • providing services that appear to originate from us when they do not using our services (including the content they provide) to violate anyone’s legal rights, such as intellectual property or privacy rights
• reverse engineering our services or underlying technology, such as our machine learning models, to extract trade secrets or other proprietary information, except as allowed by applicable law
• using automated means to access content from any of our services in violation of the machine-readable instructions on our web pages (for example, robots.txt files that disallow crawling, training, or other activities)
• using AI-generated content from our services to develop machine learning models or related AI technology
• hiding or misrepresenting who you are in order to violate these terms providing services that encourage others to violate these terms

Permission to use your content

Some of our services are designed to let you upload, submit, store, send, receive, or share your content. You have no obligation to provide any content to our services and you’re free to choose the content that you want to provide. If you choose to upload or share content, please make sure you have the necessary rights to do so and that the content is lawful.

By using our services, you grant Tidal Grass Inc. a worldwide, non-exclusive and royalty-free license to:

• host, reproduce, distribute, communicate and use your content
• publish, perform and display your content
• modify and create derivative works based on your content

This license lasts for as long as your content is protected by intellectual property rights.

Using our services

Your account

Some of our services may require that you have an account in order to work. You are responsible for what you do with your account, including taking reasonable steps to keep your account secure.

Subscriptions

Some of our services may allow you to purchase subscriptions. If you choose to purchase a subscription, you will be billed at the agreed upon frequency until canceled. Subscriptions are billed in advance and can be canceled at any time.

Pricing

We reserve the right to modify the pricing our services at any time without prior notice to you.

Communication

To provide you with our services, we sometimes send you announcements and other information. To learn more about how we communicate with you, see our Privacy Policy.

If you choose to give us feedback, such as suggestions to improve our services, we may act on your feedback without obligation to you.

In case of disagreements

Warranty

We provide our services using reasonable skill and care. If we don’t meet the quality level described in this warranty, you agree to tell us and we’ll work with you to try to resolve the issue.

Disclaimers

The only commitments we make about our services (including the content in the services, the specific functions of our services, or their reliability, availability, or ability to meet your needs) are provided in the Warranty section and laws that can’t be limited by these terms.

Don’t rely on the services for medical, legal, financial, or other professional advice. Any content regarding those topics is provided for informational purposes only and is not a substitute for advice from a qualified professional.

Liability

Both the law and these terms try to strike a balance as to what you or Tidal Grass can claim from the other in case of problems. That’s why the law requires everyone to be responsible for certain liabilities — but not others — under these terms.

These terms only limit our responsibilities as allowed by applicable law. These terms don’t limit liability for:

• fraud or fraudulent misrepresentation
• death or personal injury caused by negligence
• gross negligence
• willful misconduct

Other than the liabilities described above, Tidal Grass is liable only for its breaches of these terms or applicable service-specific additional terms, subject to applicable law.

Taking action in case of problems

Removing your content

If we reasonably believe that any of your content (1) breaches these terms, service-specific additional terms or policies, (2) violates applicable law, or (3) could harm our users, third parties, or Tidal Grass, then we reserve the right to take down some or all of that content in accordance with applicable law. Examples include child pornography, content that facilitates human trafficking or harassment, terrorist content, and content that infringes someone else’s intellectual property rights.

Suspending or terminating your access to our services

Without limiting any of our other rights, we may suspend or terminate your access to the services or delete your account if any of these things happen:

• you materially or repeatedly breach these terms, service-specific additional terms or policies
• we’re required to do so to comply with a legal requirement or a court order
• we reasonably believe that your conduct causes harm or liability to a user, third party, or Tidal Grass — for example, by hacking, phishing, harassing, spamming, misleading others, or scraping content that doesn’t belong to you

For more information about why we disable accounts and what happens when we do, see this Help Center page. If you believe your account has been suspended or terminated in error, you can appeal.

Of course, you’re always free to stop using our services at any time. If you do stop using a service, we’d appreciate knowing why so that we can continue improving our services.

Settling disputes, governing law, and courts

For information about how to contact us, please visit our contact page.

Ontario law will govern all disputes arising out of or relating to these terms, service-specific additional terms, or any related services, regardless of conflict of laws rules. These disputes will be resolved exclusively in the federal or provincial courts of Ontario, Canada, and you and Tidal Grass consent to personal jurisdiction in those courts.

To the extent that applicable local law prevents certain disputes from being resolved in a court of Ontario, then you can file those disputes in your local courts. Likewise, if applicable local law prevents your local court from applying California law to resolve these disputes, then these disputes will be governed by the applicable local laws of your country, state, or other place of residence.